Refunds and Cancellations

Refund Policy

We strictly do not offer refunds for incorrect sizing, style issues, postage delays, one-off promotional deals, change of mind or cancellations of bookings.

• If you wish to cancel or return your hire, you will be issued with a credit note to be used within 12 months from date of cancellation (minus any shipping fee if cancellation occurs following dispatch)
• Credit notes expire at the end of the 12-month period and cannot be extended or reissued if not redeemed.
• If you receive your hired item not as described or faulty, please contact dressmeupsydney@gmail.com within 4 hours of arrival. If the item is faulty, you must provide images via email to dressmeupsydney@gmail.com within 4 hours of arrival. If you proceed to wear the dress throughout your hire period whilst it is "damaged" then a refund will not be issued.
• In the rare event of a system error where you have in a booked a date that is unavailable, we will issue you a full refund straight away.
• Refunds will only be given if you are living in another country as Australian customers are only permitted to hire. 

Cancellation Policy

Hire fees are non-refundable in the event of a booking cancellation.

• If you wish to cancel your hire booking, you must advise of cancellation 7 days in advance of the rental reserve booking date to be eligible for a credit note.
• A credit note will be issued, valid for 12 months from the date of cancellation.
• No cancellation fees apply
• To advise a booking cancellation and request a credit note, please contact us via email or Instagram DM, and our team will be in touch to arrange a credit note for you. 
• All try on bookings have a fee of $15 which will be deducted from your order if you proceed with your hire. If you cancel your appointment, the fee will not be refunded.

You can always contact us for any return question at dressmeupsydney@gmail.com.