Refunds and Cancellations

Refund Policy

We strictly do not offer refunds for incorrect sizing, style issues, postage delays, one-off promotional deals, change of mind, cancellations of bookings, or minor imperfections associated with pre-loved garments, including slight wear, faint marks, or residual scents.

If you wish to cancel or return your hire, you will be issued with a credit note valid for 12 months from the date of cancellation (minus any shipping fee if cancellation occurs following dispatch). Credit notes cannot be extended or reissued once expired.

If you receive your hired item not as described or faulty, you must contact hello@dressmeupsyd.com.au within 4 hours of arrival with clear photo evidence. If the item is worn after being reported as faulty, a refund or credit will not be issued.

In the rare event of a system error where a booking is unavailable, a full refund will be issued.

Failure to wear the garment does not constitute grounds for a refund, partial refund, or credit.

Cancellation Policy

Hire fees are non-refundable in the event of a booking cancellation.

To be eligible for a credit note, cancellations must be made at least 7 days prior to the reserved hire date.

Credit notes are valid for 12 months from the date of issue and cannot be extended.

No cancellation fees apply. To request a cancellation or credit note, please contact us via email or Instagram DM.

Try-on appointments are complimentary and strictly by appointment only. Walk-ins are not available.