Simply select your dress, choose your event date, and place your booking online. We'll send your dress so it arrives before your event, and once you're done, simply return it using the provided return label or by dropping it back off.
Our standard hire period is 4 days. For anything longer, please contact us at hello@dressmeupsyd.com.au. Your dress will arrive before your event date and must be returned on the final day of your hire period.
Yes. We offer same-day delivery within selected Sydney metro areas. Availability and delivery fees are calculated at checkout.
Yes. We offer express shipping Australia-wide so you can hire from anywhere in Australia.
No. Professional cleaning is included in every hire. Simply return the dress in the condition it was worn.
We understand accidents happen. Minor wear and tear is expected. If a dress is returned with significant damage, stains, burns, tears, or alterations that require repair or replacement, additional charges may apply.
Absolutely. We offer free try-on appointments at our Sydney showroom. Appointments are required as we do not accept walk-ins.
We provide detailed sizing information on every product page to help you choose the right fit. If you're unsure, contact us at hello@dressmeupsyd.com.au before booking and we'll be happy to assist.
As dress hire bookings reserve inventory and dates in advance, we do not offer refunds for change of mind. We recommend reviewing sizing, photos, and measurements carefully before booking.
As our dresses are pre-loved rental garments, minor imperfections such as slight fabric wear, loose threads, or faint odours from storage may occasionally occur and do not affect the wearability of the garment.
For postal hires, simply place the dress back in its garment bag and lodge it at an Australia Post office using the prepaid return label provided. Please do not place return parcels in street post boxes.
For local pick up's, please drop it off at the Padstow showroom confirmed at checkout on the last day of your hire.
Late returns incur a fee of 15% of the total hire order value per day. This helps ensure future bookings are not impacted.
Cancellation policies vary depending on how far away your booking date is. Please refer to our Terms & Conditions for full details.
Due to the nature of dress hire, refunds are generally not available for change of mind, incorrect sizing selected by the customer, or failure to wear the garment. If there is an issue with your order, please contact us immediately and we will work with you to find a suitable solution.
If you follow our return instructions and lodge your parcel at an Australia Post office using the provided label, you will generally not be held liable for carrier-related losses. We recommend always obtaining a lodgement receipt when returning your hire.
