FAQs

How long will it take to get my order?

We advise that you choose your beginning hire date 1-2 days before your event so you can have your item before it. We use express shipping with all our orders which have an estimate time of 1-3 business days.

What shall I do if my order is delayed?

Please contact us directly at dressmeupsydney@gmail.com and we will further investigate this with our courier partner and try to find a solution for this.

My dress came damaged.

If your dress has arrived damaged amongst arrival, you must provide images via email to dressmeupsydney@gmail.comwithin 4 hours of arrival. You may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage.

Can I cancel my order if my event is no longer on?

If you would like to cancel your booking, you must advise us 7 days before your hire period to recieve a credit note. If this is advised after, you may not be able to recieve a credit note so please contact us.

Do you offer refunds?

Unfortunately we do not. Please contact us if there is an issue with your order.

Where are you located for try on's?

Padstow, NSW. Walks in's are not accepted so please make an appointment.

How do I check availability of an item?

On a product page, there is a calendar on the right hand side. Hover over your desired date and it will inform you if its booked out or available. Please note that weekends show as unavailable so pick your starting hire date on a weekday and it will roll over on the weekend.

What sizes do you offer?

We only have sizes 6-8 at the moment but that doesnt mean we wont stock other sizes in the future.