Damages and Issues

Damages & Issues

All garments must be returned in the same condition they were received, allowing for fair wear and tear. Any noticeable damage may result in repair or replacement charges based on the original value of the garment.

We strongly advise avoiding fake tan, heavy perfume, and body products when wearing our garments. If staining or damage prevents the item from being rehired, the full replacement value may be charged.

Please do not wear makeup or have fresh spray tan on during try-on appointments. Any stains will incur a $25 cleaning fee. Any damages will be charged accordingly.

All garments are pre-loved and have been worn previously. While professionally cleaned and carefully inspected, minor signs of wear may be present. This includes slight fabric wear, faint marks, or residual scents that may not be fully removable due to the delicate nature of certain fabrics. By hiring with us, you acknowledge and accept this.

Refunds, exchanges, or credits will not be issued for minor wear and tear, as this is expected with pre-loved garments.

If an issue is raised prior to your event, any resolution offered (including re-cleaning or a backup garment) is provided at our discretion. A refund or exchange will only be applicable if the original garment is returned immediately and not retained for the full hire period.

If item(s) arrive with damage, you must provide images within 4 hours of arrival to hello@dressmeupsyd.com.au. Failure to notify within this timeframe may result in the damage being deemed your responsibility.